Really bad customer service. Too...

• What did you like most?
  The location is great, and compared to many other Vegas hotels, this one doesn’t feel sleazy as many other hotels.
• Was there anything you didn't like?
  The customer service across the board is literally bellow the expectations. It started from the first night, after a long journey of 18 hours I realized during the night that the hotel elevator makes a noise of a spaceship during takeoff. It happens every time that it passes through the floor. I survived the first terrible night and asked in the morning to switch a room. The receptionist said that they are aware of this noise problem and agreed to switch my room to another one in the afternoon. I left my stuff at the reception and came back in the evening in order to receive my new room, knowing the new room is ready since I received a confirmation email. Unfortunately, the receptionist said that the new room is in fact the same room that I as the previous night and that she doesn’t have any other room to offer me. I insisted to change a room due to the terrible noise problem. After long wait the manager of the reception agreed to change my room to a one which is not next to the noisy elevator. While the room was just fine and the noise wasn’t heard that much as in the previous room, I wasn’t lucky enough since after the first use the toilets got clogged. It took some time to the housekeeping to come over and fix the problem you wouldn’t expect from a high end and relatively new property. It is fair to mention that the hotel tried to make peace with me by top up my credits which I never used. Anyway, my experience didn’t end here. After the stay and only just until now (a few days after my trip) I was chasing the hotel in order to receive what I should receive by law: an invoice for my stay. I contacted the hotel at least 5 times through booking.com and directly and they simply refused sending me an invoice, claiming I should get it from booking. At the 6th or 7th attempt they finally accepted my request and sent me an invoice for the two rooms in my order. Bottom line: it could be a much better stay if the staff was more service oriented.

Exceptional